Support Services.

Breakdown Support

24 Hours a day, 7 Days a week   Support for all Allen-Bradley and Rockwell Automation based systems and products, servicing Victoria and New South Wales.
Fully equipped For communication with DH485, DH+, DeviceNet, ControlNet and Ethernet Networks.
Customer Care We understand the significant costs of down time, and strive to get you back up and running as quickly as possible.
   

Planned System Maintenance and Trouble-Shooting

Maintenance Support Regular site visits for process modifications to site control systems
Process Control Procedures Implementation of strict process control procedures that ensure traceability of all changes
Upgrades Site software version control of RA, Citect and Wonderware.
Diagnostics Advanced diagnostics of intermittent or challenging problems using logging and analysis tools.
Continuous Improvement Have us participate in your CI program and benefit from our widespread experience.

Located in a remote location? Enquire about our remote access services before you need them - we supply a pre-tested 3G modem to provide secure encrypted access to your network, reducing the delays caused by travel, and reducing the costs of lost production. Call 1300 INT AUT to enquiry about remote access services.

 

Service Call Details Form

If you have booked a service call, you will be asked to complete these details so that the service engineer has a clear written record of the equipment, issues and site access details. Thank you for taking the time to provide these, which will assist us to provide the best service in a timely manner. Service calls should be booked in the first instance by phone to 1300 INT AUT (1300 468 288).



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